> Frequently Asked Questions
Do I need to inform you that I am changing my PCP (Primary Care Physician)?Do I need a referral to see a specialist?Can I use a BCBS Provider for my routine vision exam?How do I add my spouse to the policy?What do I need to do to add my baby to the policy?I recently got divorced. How do I remove my spouse from my health insurance?Do we have any dental coverage under our Health Plan?My spouse has a health plan under his/her employer, under which both our dependent children and myself are also covered. Being that our family has two health plan policies, which plan would be the primary carrier for my spouse, our dependent children and myself?Does my Health Plan cover acupuncture?Does my Health Plan cover weight loss programs or the cost of a fitness club membership?Is pre-authorization required for inpatient hospitalization?What kind of details do I have to provide about an accident?Are charges for infertility services covered by my Health Plan?Is emergency room care covered at 100%?What are the services covered by the Annual Physical Exam benefit available to me under my Health Plan?I have received a letter from the Health Plan requesting information. Do I need to respond to this letter in writing, or may I call you and give you the information over the telephone?How are the hours for my Health Plan coverage calculated?I received a claim denial in the mail, how do I appeal this claim denial?I sent an email to you with some questions, but rather than a reply via email, you called or wrote me via regular mail to respond instead — why?
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